Cookie Policy

We receive and store certain details whenever you interact with us. We log your Internet Protocol (IP) address so we can receive and send information from and to you online.

Our website uses cookies to enable online transactions (first party cookies) and to track website usage patterns and inform our digital advertising (third party cookies). We may also track receipt, opening, click-through, and purchase and unsubscribe information for the emails we send.

This site, like many others, uses small files called cookies to help customise your experience. 'Cookies' are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things such as personalisation details or user preferences.

Cookies provide a "memory" for the website, enabling it to recognise a user and respond appropriately. Each web domain can only access cookies stored by that specific web domain, meaning that only The Lowry servers can access the cookies set by the domains e.g.

Our cookies help us:

  • Make our website work as you'd expect.
  • Save you having to login every time you visit the site.
  • Remember your settings during and between visits.
  • Improve the speed/security of the site.
  • Allow you to share pages with social networks like Twitter.
  • Personalise our site to you to help you get what you need faster.
  • Continuously improve our website for you.
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission).
  • Collect any sensitive information (without your express permission).
  • Pass personally identifiable data to third parties.

You can learn more about all the cookies we use below.

Granting us permission to use cookie

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

What cookies we use

We use a number of different types cookies on the site:

Session Cookies
We use a session cookie to remember your log-in details and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will not work.

Find out more about session cookies here.

Cookies for Site Analytics and Performance

Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.  

Find out more about Google’s position on privacy regarding analytics

Essential cookies required for site to function correctly

Name: sess_id
Typical content: randomly generated number + information about site preferences and shopping cart contents
Expires: 2 weeks

This cookie keeps track of the contents of your shopping cart, stores delivery addresses if the address book is used, and stores your details if you choose to register with us. They are also used after you have logged on as part of that process.

Name: quick_menu_offset
Typical content: alphanumeric key
Expires: when user exits browser

This cookie is set after login, which indicates when you're logged in, for most interface use.

Cookies set by third party services

Throughout the site we utilise the services of external companies to enhance the visitors' experience. They set cookies to enhance their service or to track usage or to validate users. These cookies are only set when the page that uses that service is visited.

Cookies for reviews

We have Trustpilot installed on our website which uses cookies to ask you to leave us a review once you have purchased from us. There is no obligation to do this. To turn this off please see below the section Removing and Disabling cookies.

Cookies for authentication

Name: ASP.NET_SessionId
Typical content: random number generated + information required to authenticate a certified domain
Expires: when user exits browser

This is a session cookie which tracks the server response time for rendering the site seal. It ensures that the information contained in the site seal remains current and constant for that browser session of each customer.

Removing & Disabling Cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.orgor

To opt out of being tracked by Google Analytics across all websites visit

We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to contact us and let us know.

Cookies can be cleared from your internet browser at any time. For information on how to do this, follow these links:

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. 

*Updated 10 July 2019*