We receive and store certain details whenever you interact with us. We log your Internet Protocol (IP) address so we can receive and send information from and to you online.
This site, like many others, uses small files called cookies to help customise your experience. 'Cookies' are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things such as personalisation details or user preferences.
Cookies provide a "memory" for the website, enabling it to recognise a user and respond appropriately. Each web domain can only access cookies stored by that specific web domain, meaning that only The Lowry servers can access the cookies set by the thelowry.com domains e.g. shop.thelowry.com
Our cookies help us:
- Make our website work as you'd expect.
- Save you having to login every time you visit the site.
- Remember your settings during and between visits.
- Improve the speed/security of the site.
- Allow you to share pages with social networks like Twitter.
- Personalise our site to you to help you get what you need faster.
- Continuously improve our website for you.
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).
- Collect any personally identifiable information (without your express permission).
- Collect any sensitive information (without your express permission).
- Pass personally identifiable data to third parties.
You can learn more about all the cookies we use below.
Granting us permission to use cookie
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
What cookies we use
We use a number of different types cookies on the site:
We use a session cookie to remember your log-in details and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will not work.
Cookies for Site Analytics and Performance
Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.
Essential cookies required for site to function correctly
Typical content: randomly generated number + information about site preferences and shopping cart contents
Expires: 2 weeks
This cookie keeps track of the contents of your shopping cart, stores delivery addresses if the address book is used, and stores your details if you choose to register with us. They are also used after you have logged on as part of that process.
Typical content: alphanumeric key
Expires: when user exits browser
This cookie is set after login, which indicates when you're logged in, for most interface use.
Cookies set by third party services
Throughout the site we utilise the services of external companies to enhance the visitors' experience. They set cookies to enhance their service or to track usage or to validate users. These cookies are only set when the page that uses that service is visited.
Cookies for reviews
Cookies for authentication
Typical content: random number generated + information required to authenticate a certified domain
Expires: when user exits browser
This is a session cookie which tracks the server response time for rendering the site seal. It ensures that the information contained in the site seal remains current and constant for that browser session of each customer.
Removing & Disabling Cookies
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.orgor www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.
We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to contact us and let us know.
Cookies can be cleared from your internet browser at any time. For information on how to do this, follow these links:
It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
*Updated 10 July 2019*