Please note any orders placed between 22nd - 28th December will not be fulfilled and dispatched until 29th December.
Royal Mail Strikes 2022
Due to upcoming royal mail strikes please expect delays to orders being dispatched and delivered. All orders will be posted on the next available date after strike. Please expect longer delivery times than usual - you may have to wait 2+ weeks for delivery. Please place all orders by Midday Friday 16th December for Christmas post, Please note due to the current Royal Mail strikes we cannot guarantee delivery in time for Christmas.
All orders are shipped 2nd class via Royal Mail. Delivery can take between 5-7 days to arrive. (This can be delayed due to us not currently fulfilling orders on a daily basis. It is approximately 5 -7 days from the date of fulfilment. Orders placed Friday - Monday evening will be shipped on the following Tuesday as the we are unable to fulfil orders over the weekend. Please note The Lowry is closed on Mondays.)
Shipping is charged at £4.95 - Please note that extra shipping may be charged if your order exceeds 2KG in weight- The customer will be emailed if this is the case. Extra shipping is calculated on the weight of the order. This tends to be on orders with multiple hardback books, 6+ mugs and larger items. Once the extra shipping has been paid your order will be fulfilled and dispatched.
Framed Prints Shipping
AVAILABLE FOR UK MAINLAND ONLY.
PLEASE PLACE ALL FRAMED PRINT ORDERS BY FRIDAY 9TH DECEMBER FOR CHRISTMAS DELIVERY.
All of our framed prints and canvases are made to order, so please allow 21 days for delivery. You will receive a dispatch notification when the print has been sent to the framer. Once the Frame / Canvas has been made our framers will deliver via a direct dispatch service.
Direct Dispatch Shipping for Framed Prints is free
Please note if purchasing other items the regular shipping fee will apply.
PLEASE PLACE ALL INTERNATIONAL ORDERS BY FRIDAY 9TH FOR CHRISTMAS POST.
Please note if your delivery address is not within the United Kingdom, you could be subject to import duties, taxes and delivery charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance.
Whilst we try to send out orders together, certain products will need to be shipped seperatly in order for them to arrive in good condition. Prints are shipped separately in postal tubes. Please note you will receive separate customs clearance bills for each delivery. Please note that your country’s customs office may also apply a small administration fee to each delivery.
Please be aware that customs policies vary widely from country to country and we advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.
EU Shipping Update - Brexit:
We’ve had to temporarily suspend all orders to EU countries until further notice. We hope to resume these orders as soon as possible, and we’ll keep you informed of any changes.
Deliveries to non-EU countries may also be subject to unforeseen delays as they pass through EU countries, please be aware of these potential delays when placing your order.
Thank you for your patience and understanding during this time. We’re truly grateful for your ongoing support of The Lowry
If you would like to get in touch with us, please email email@example.com
Europe Shipping - Temporarily Suspended
All orders are shipped via International Standard. Delivery time may vary with overseas orders.
Europe Shipping is charged at £15.00 per order
All orders are shipped via International Standard or International Tracked. Delivery time may vary with overseas orders.
Please note : due to Brexit, deliveries to non-EU countries may be subject to unforeseen delays as they pass through EU countries.
Worldwide Shipping is charged at £30.00 per order
If your country is not available for delivery please email firstname.lastname@example.org for more information.