Terms & Conditions

Terms & Conditions

Ordering

To purchase a product, or to put it into your shopping basket for a later decision, choose the item and make any associated product choices e.g. colour or size from the relevant drop down menus if applicable then click the 'Add to Basket' button. A pop-up window will appear displaying your chosen product and asks whether you wish to checkout or pay with Paypal. If you wish to save it for later, click the ‘x’ button in the top right hand side of the pop-up window and it will return you to the product page or you can proceed to checkout. You can view the contents of your basket at any time by clicking on the ‘Basket’ button located in the top right hand side of your screen. When viewing your basket you have the option to update your order by amending product quantities or removing items.

When you have selected the products you would like to purchase proceed to the checkout. At the checkout, all customers have the option to register their details with us. This allows you to check the status of your order, and receive updates on new products or special offers. If you do not wish to register your details the order can be completed with the provision of an email address only.

If for some reason a product is out of stock we will contact you with the options of waiting for the item to be back-ordered, receiving only those items currently in stock or cancelling the full order.

Enquiries and Fulfilment

We aim to answer any enquiries promptly and pack and ship products within 48 hours of your order being received. You will receive email notifications to confirm that your order has been received and shipped. If you have provided a mobile telephone number, you may also receive an automated text message.

If you have ordered a framed print, your shipped email means that the print has been shipped to our framers, Artko Limited for framing, who will then contact you directly to arrange delivery within 21 days.

Checkout Process

To place an order you must accept our terms and conditions by ticking the box during the checkout process. You will be required to enter the necessary contact and payment details. Once the order is complete a confirmation email will be sent to the email address provided.

Invitation to Treat

The goods on our website are an "Invitation to Treat" only. This means we will only accept an order when we (The Lowry Centre Ltd.) send you an email informing you that we have received the order and have accepted your request to purchase. This is in addition to the confirmation email that your order request has been placed on the website and forwarded for processing. It does not indicate that a contract exists between us.

If an item has been incorrectly displayed on our website we reserve the right to refuse an order for the item. If you have placed an order for this item we will contact you letting you know that a refund has been issued and informing you that you may purchase the item at the correct price if you would like.  In the event you have been overcharged, a refund will automatically be made to you.

Payment

All prices are inclusive of VAT (where applicable) at the current rate. The total cost of your order is the price of the items plus associated delivery charges. 

Payment is taken in sterling (UK currency). Your card will be debited to the equivalent exchange rate.

All credit/debit cardholders are subject to validation checks and authorisation by our payment service provider, Stripe powered by Shopify, and the card issuer. If your card issuer refuses to authorise payment, we will not be liable for any delay or non-delivery of goods. We accept the following cards: American Express, Apple Pay, MasterCard and Visa. You can also pay using PayPal. If you wish to pay by any other method please contact the shop on the details provided below. 

Returns and Refunds

We are confident you will be happy with your purchase from The Lowry Shop. However, should you wish to return goods we will gladly provide a refund or exchange. All that we ask is that you let us know within 14 days of purchase. You must receive authorisation for the return, so please do not sent your return goods until we have acknowledged that you will be returning the item(s).

Under the Direct Selling Regulations, the standard delivery charge which you paid for us to send the order to you will be refunded if you contact us within 7 days of receiving your order.  After 7 days, only faulty or damaged items will receive a standard delivery charge refund.

The address for returns is:

The Lowry Shop
The Lowry
Pier 8
Salford Quays
Manchester
M50 3AZ

When returning your item(s) we need the following in the package to be able to process the refund quickly and efficiently:

1. The returned item(s)

2. Your order reference number

We advise customers to obtain a proof of postage, an option currently offered at Post Office counters for no additional cost, when sending returns to us. 

Please note that the cost of postage for returning items to The Lowry Shop is the responsibility of the customer and will not be reimbursed unless items are faulty.

Any returned products must be in the original undamaged packaging and should not have been used or damaged in any way. Unfortunately any returns that do not meet these requirements cannot be refunded. 

The Lowry Centre Ltd cannot be held responsible for orders that are returned and fail to arrive at The Lowry Shop and no refunds will be made in such cases or any other cases where an item has not been received by The Lowry Shop. 

Charges for Next Working Day Delivery or Guaranteed Saturday Delivery will not be refunded.

Made-to-order framed prints are not eligible for return or refund unless they have been received faulty or damaged.  If you have received a faulty or damaged framed print, please contact the shop in the details provided below.

Security and Data Protection

Your financial details are entered in a secure environment using Shopify Payments powered by Stripe. To confirm this, the browser address bar should begin with https:// indicating that you are on a secure web page.

If you require more information on Shopify’s Payments powered by Stripe’s terms of service please click here.

Communications

You will receive a number of emails from us after you have placed your order. 

The first email you receive will say that your order has been processed; this is our acknowledgement that we have received your order.

Once your order has been shipped, you will receive an email that says that your order has been completed.

In the unlikely event that there is a problem with your order we will email you to inform you of this.

Privacy and Cookies

The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 came into force on 26th May 2011 and as a result we are required to provide a separate page for Privacy and Cookies.

Copyright

The images, text and design used in this website are the property of the The Lowry Centre Ltd.

We do not give permission for anyone to reproduce our content material in any way unless a prior arrangement has been made in writing.

We, (The Lowry Centre Ltd.) and you (the customer) agree to submit to the non-exclusive jurisdiction of the English courts.  

Your rights under the law are not affected.

The Lowry Shop is completely dedicated to your total satisfaction. If you have any suggestions or comments regarding our online store please contact us.

Contact Details

The Lowry Shop

The Lowry

Pier 8

Salford Quays

Manchester 

M50 3AZ

Email: shop@thelowry.com

Telephone: 0161 876 2127